ABOUT OUR NETWORK
We want you to know we’re building an all-new network to give you better service than ever, and that this enhanced service is being rolled out to various markets throughout the year.
A series of 3G capacity enhancements are underway, designed to give our customers greater speed and a richer, seamless experience. You will receive a text message letting you know when we’re working in your area.
Virgin Mobile USA is powered by Sprint which is in the process of a complete overhaul of its networks, replacing existing equipment with the newest, most advanced tools available in the industry through its Network Vision program.
These advanced network improvements are designed to give you fewer dropped calls, expanded coverage area, and improved indoor/outdoor signal strength. In addition, improvements to data connection to access emails, apps and the internet will be made with faster downloading, surfing and streaming.
As we add capacity across the country, Network Vision work is underway on more than 38,000 cell sites. Following are some FAQs to give you a better understanding of this activity.
Network Vision FAQs
Q. What is Network Vision actually doing?
A. Replacing and improving existing network equipment with state of the art tools – city by city, community by community, block by block -- all across the country.
Q. When is Network Vision happening?
A. Now! Work is underway across the country to build-out and improve our 3G CDMA network, with the nationwide build-out scheduled to be largely completed by the end of next year, 2013.
Q: How does Network Vision benefit Virgin Mobile [Beyond Talk, payLo and Broadband2Go] customers?
A: Customers are expected to notice an improvement in their 3G network experience. Customers should see better coverage, improved network reliability and voice quality resulting in up to 20 to 30 percent fewer dropped and blocked calls. Additionally, 3G data speeds are expected to improve by up to 30 to 50 percent.
Q. Will customers be impacted during the network build-out?
A. Yes, you may experience temporary service disruptions, such as data delays or blocked/dropped calls, while we are replacing existing hardware with new, state-of-the-art equipment. But it will be worth the wait; when the build-outs are completed, you can expect to have better service than before (more coverage, fewer dropped calls, and faster internet speeds).
Q: How long does it take to start and finish the network upgrades in a specific market?
A: Each market is different. It depends on the numbers of cell sites in that area, how densely populated the area is, and if there are other issues, for example, related to leasing and zoning permits. Most markets are expected to take 4 – 6 months but larger cities, such as New York City or Los Angeles, may take 10 – 12 months.
Q. I’m currently using Virgin Mobile’s 4G WiMAX [e.g., HTC EVOTM 4G] service. Will I have access to the 4G LTE network when it launches? Will existing WiMAX devices operate in LTE services areas?
A. We remain committed to our WiMAX customers. Dual-mode 4G WiMAX devices that also operate on the CDMA network are expected to get the benefits of Network Vision associated with enhanced 3G service; they will not operate on Sprint’s 4G LTE network. WiMAX customers are expected to continue to get great 4G speeds and customer experience.
Q: Can I access Sprint’s 4G LTE network?
A: Yes, Virgin Mobile does operate on the 4G LTE network where available. For more information about where Sprint’s 4G LTE network is currently operating, please visit the LTE Market page on http://newsroom.virginmobile.com or http://www.virginmobileusa.com/check-cell-phone-coverage